Memberships
Cancellation should stop future renewal while preserving access through the paid period unless misuse requires earlier termination. Refund eligibility must be clearly disclosed before checkout.
Purchases and memberships
Refund and return policy foundation.
Clear expectations for memberships, programs, events, digital products, and merchandise.
Live payments remain disabled during independent platform development. Final terms must match the actual product, fulfillment system, event contract, and applicable law before launch.
Merchandise
Return windows, condition requirements, exclusions, shipping responsibility, damaged-item procedures, and processing times must appear on product and checkout surfaces.
Events and programs
The proposal or registration page must state cancellation deadlines, transfer options, deposits, nonrefundable costs, rescheduling terms, and force-majeure handling.
Digital products
Refund treatment depends on whether access or download has begun and must comply with applicable consumer law.
Your next move